Payment Policy

1. General Provisions

1.1. The Client’s account balance represents the current financial obligations of Toxa to the Client at any given time.

1.2. Toxa’s financial obligations to the Client arise from the moment a deposit is recorded in the Client’s account and terminate only upon full withdrawal of funds by the Client.

1.3. The Client has the right to demand fulfillment of financial obligations by Toxa up to the amount of the account balance.

1.4. Official deposit and withdrawal methods are those payment methods listed by Toxa on the Website. Toxa is not responsible for failures, delays, or malfunctions caused by third-party payment systems. All complaints must be addressed to the relevant payment system’s support team, with notification sent to Toxa.

1.5. Toxa is not liable for actions or omissions of third-party intermediaries in transactions. Financial responsibility of Toxa commences upon receipt of funds to Toxa’s account and, for withdrawals, upon debiting the Client’s account.

1.6. In the event of technical errors in financial operations, Toxa reserves the right to cancel the transaction and any related service outcomes.

1.7. Each Client is permitted to maintain only one account. Duplicate accounts will be blocked, and funds may be frozen without refund.

2. Client Registration and Verification

2.1. Registration consists of two mandatory stages:

• Submission of personal and contact information on the Website;

• Verification of identity (KYC).

2.2. For verification purposes, the Client must provide:

• A scan or photo of a passport or government-issued ID;

• Upon request — proof of residence, bank details, photo of bank card, and other documents deemed necessary by Toxa.

2.3. Document verification typically takes up to 10 business days, extendable to 30 business days if required.

3. Deposits

3.1. Clients may fund their accounts via available methods, including bank cards, e-wallets, and cryptocurrencies (if supported).

3.2. Deposits must be made exclusively from the Client’s own accounts. Third-party payments are strictly prohibited.

3.3. Minimum and maximum deposit limits are determined by the selected payment method and may be updated periodically.

3.4. Toxa reserves the right to verify the source of funds and may request additional documentation prior to crediting the account.

3.5. All deposits must be initiated through the Client’s personal account. Only currencies officially listed on the Website are accepted.

3.6. Deposit processing times depend on the payment method:

• Electronic payments: instantaneous or up to 1 business day;

• Bank transfers: 3–45 business days, depending on banking institutions.

4. Withdrawals

4.1. Withdrawals are processed to the original payment method used for the deposit or, at Toxa’s discretion, to the Client’s verified bank account.

4.2. Withdrawal requests are processed within 5 business days, excluding third-party payment processing time.

4.3. Full identity verification is mandatory before withdrawals are approved.

4.4. Toxa reserves the right to reject withdrawal requests if there is suspicion of fraud, AML/CFT violations, or other regulatory non-compliance.

4.5. Client profits may only be withdrawn using methods approved by Toxa.

4.6. Withdrawal requests are submitted via the personal account and considered accepted once recorded in the “Balance Operations History.”

4.7. In cases of incorrect payment details provided by the Client, any resulting fees or delays are the Client’s responsibility.

4.8. Currency conversion may apply at Toxa’s internal rate when the requested withdrawal currency differs from the account currency.

4.9. Toxa may set minimum and maximum withdrawal limits depending on the selected method.

5. Deposit and Withdrawal Methods

5.1. Bank Transfers:

• Only permitted to verified accounts of the Client;

• Toxa is not responsible for delays caused by banks or intermediary institutions.

6. Fees and Charges

6.1. Toxa may impose fees for deposits or withdrawals, with prior notice to the Client.

6.2. All third-party fees, including those of banks or payment systems, are the responsibility of the Client.

7. Refund Policy

7.1. All deposits are final and non-refundable, except as explicitly allowed under this Policy.

7.2. Refunds may be processed only:

• In case of technical errors;

• In case of double charges;

• At Toxa’s sole discretion in exceptional circumstances.

7.3. Refunds are issued solely to the original payment method.

8. Taxes

8.1. Toxa is not a tax agent and does not provide Client data to third parties, except under lawful government request.

9. Fraud Prevention and Regulatory Compliance

9.1. Toxa adheres to AML/CFT regulations and reserves the right to:

• Block accounts;

• Freeze funds pending investigation;

• Cancel or reverse transactions in case of suspected fraud or illegal activity.

10. Account Currency

10.1. Account currency is selected at registration and applies to all transactions.

10.2. Internal exchange rates apply for deposits or withdrawals in currencies different from the account currency.

11. Trading Turnover and Bonus Conditions

11.1. All deposits are automatically subject to a trading turnover requirement — the minimum trading volume that must be completed before withdrawal is allowed.

11.2. By default, trading turnover is 1.5× the deposit amount. For example, a $100 deposit requires $150 in total trades before withdrawal.

11.3. Activation of bonuses or promotional codes may adjust turnover requirements. For example, a $25 bonus may require ×40 turnover, i.e., $1,000 in trades before withdrawal. Specific multipliers are defined by bonus terms and shown in the Client’s account or bonus policy.

11.4. Bonuses that increase account balance (e.g., ×2) also proportionally increase the required trading turnover.

11.5. Until turnover requirements are met, withdrawals are restricted.